Reclaiming authenticity: “I want to talk to a person”
When purchasing, or just browsing the web, we navigate through a landscape saturated with AI-generated content, chatbot interactions, and meticulously automated marketing and sales processes. We are shepherded through a digital buying journey where every click and interaction are tracked, analyzed, and optimized by sophisticated algorithms and AI-agents. Emails land in our inboxes with uncanny precision, landing pages seem to read our minds, and recommendation engines anticipate our needs even before we fully articulate them.

Mathias Jonsson
Jul 11, 2025