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3 components of an experience maker and why they matter for modern business

Mathias Jonsson
hands painted with heart, leadership inclusion empathy

Adobe’s recent Experience Maker’s Live two-day online event was insightful, thoughtful, and informative, just as I predicted. While I knew what kind of high-quality content I could expect from one of their events, I headed into the virtual conference with one pressing question: what exactly is an experience maker?

It didn’t take long before the question was answered. 

The short answer is that an experience maker is a new breed of leader – one who is flexible, puts customers at the center, and is helpful in the most creative ways possible. It’s a crucial outlook on leadership in modern business, especially for those who are looking to improve customer experiences, digitize business processes, and create better internal alignment. 

What we find is that an experience maker is:

  • Empathetic

  • Adaptable

  • Inclusive

Read more about the 3 components of an experience maker and why they matter for modern business on the Adobe Marketo Blog:

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