Exelement SyncCloud

Bulk Exports

• Create Export Job - New Leads: Creates an export job for leads created since the last run.
• Create Export Job - New Activities: Creates an export job for activities created since the last run.
• Get Export File: Retrieves a completed export file's content.
• Create Export Job - Leads: Creates a lead export job.
• List Export Jobs: Returns a list of export jobs created in the past 7 days.
• Cancel Export Job: Cancels an export job.
• Create Export Job - Activities: Creates an activity export job.
• Enqueue Export Job: Adds an export job to the processing queue.
• Get Export Job Status: Retrieves the status for an export job.

Leads

• List Updated Leads: Lists leads updated since last run.
• List Leads By Email Address: Gets all of the leads with the specified email address.
• List Leads: Lists all leads using a filter.
• Create Or Update Lead: Creates or updates a lead.
• List Updated Lead Activities: Lists the lead activities updated since the specified date.
• Get Lead: Gets a lead.
• List Lead Activities: Lists a leads activities.
• List Lead Fields: Returns a list of all fields available for interaction via the REST API.
• List Lead Memberships: Lists a leads memberships.
• List Lead Website And Email History: Lists a leads website and email history.
• List Smart Campaigns: Lists the smart campaigns of a lead.

Static Lists

• List Lists: Lists all the static lists.
• Get List: Gets a static list.
• Add Lead To List: Adds a lead or leads to a static list.
• Remove Lead From List : Removes a lead or leads from a static list
• Get List Members: Gets the members of a Static List.

Bulk Imports

• Get Import Job Warnings: Retrieves a list of warnings for an import job.
• Create Import Job: Creates an import job for a csv payload into the target instance.
• Get Import Job Status: Retrieves the status for an import job.
• Get Import Job Failures: Retrieves a list of failures for an import job.

Custom Objects

• List Custom Objects: Lists the API name of existing custom objects.
• Create Custom Objects: Creates a custom object.
• Update Lead Custom Object: Updates a leads custom object. Custom Object mappings must be added as custom fields.
• Create Custom Object Values: Creates a custom objects values. Insert custom object fields under '[input].'.
• Upsert Custom Object Values: Creates or updates a custom objects values. Insert custom object fields under '[input].'.
• Update Custom Object Values: Updates a custom objects values. Insert custom object fields under '[input].'.
• List Linkable Custom Objects: Lists linkable custom objects and their fields.

Activities

• List Activity Types: Lists activity types.

Users

• List Users: Retrieve a list of all user records. Required Permissions: Access User Management Api and Access Users

Apps

• Install App: Install an app in the account.
• Delete App Installation: Removes an installed app.
• Update App: Adds a build of an existing app to the job queue.
• List App Installations: List all apps installed in the account.
• Delete App: Delete the specified app and remove it from the My Apps page in Zendesk Support.
• Upload App Package: Uploads a new app package to Zendesk Support.
• List Requirements: Lists all app requirements for an installation.
• List Owned Apps: List all apps owned by the current account.
• Update App Installation: Updates the specified installation.
• Send Notification to App: Sends messages to currently open instances of a Zendesk Apps framework (ZAF) app. The messages cause an event to fire in the app.
• Create App: Adds a build of a new app to the job queue.
• Get App Information: Retrieves information about the specified app accessible to the current user and account.
• Get App Installation: Retrieves information about the specified app installation.
• Get Requirements Install Status: Returns the status of the requirements installation.

Tickets

• Import Ticket: Import a ticket into Zendesk.
• Create Ticket: Creates a Zendesk ticket. Any new custom fields options will be added to Zendesk.
• List Tickets: Get a List of All Tickets.
• Search Tickets by Email: Search for tickets submitted by a specified email address.
• Update Ticket: Updates a Zendesk ticket. Any new custom fields options will be added to Zendesk.
• List On Hold Tickets: Search for tickets that are on hold.
• Get Ticket: Search for tickets by ticket ID.
• List Closed Tickets: Search for tickets that are closed.
• Create Multiple Tickets: Bulk import tickets into Zendesk.
• List Solved Tickets: Search for tickets that have been solved.
• Delete Ticket: Deletes a Zendesk ticket.
• List New Tickets: Search for tickets that are new.
• List Pending Tickets: Search for tickets that are pending.
• Search Tickets: Search for tickets using your own criteria. Returns a maximum of 1,000 matching tickets.
• List Open Tickets: Search for tickets that are open.

Jobs

• Get Job Status: Get Job.

Organizations

• Upsert Organization: Create or Update an Organization.
• Get Organization: Get an Organization by ID.
• Search Organizations: Search for an organization.
• List Organizations: Get a List of All Organizations.

Sessions

• Get Current Session: Show the currently authenticated session.
• List Sessions: Get a list of all the accounts sessions.
• Delete Sessions: Delete the authenticated session.
• Renew Current Session: Renew the currently authenticated session.
• Delete Session: Delete a specific session for a user.
• Show Session: Show a specific session for a user.
• Bulk Delete Sessions: Delete all the sessions for a user.

Satisfaction Ratings

• Create Satisfaction Rating: Create the satisfaction rating for a solved ticket, or one that was solved and then re-opened.
• Get Ticket Rating: Gets the satisfaction rating for a specific ticket.
• List Satisfaction Ratings: Get all received satisfaction ratings for an account.

Webhooks

• Ticket Updated: Triggered when a ticket is updated.
• Ticket Closed or Solved: Triggered when a ticket is closed or solved by a user.
• Ticket Created: Triggered when a ticket is created.
• Delete Target And Trigger: delete a target and trigger for webhooks.

Ticket Comments

• List Ticket Comments: Get a List of Comments for the Specified Ticket.

Ticket Fields

• Get Ticket Field: Get a Ticket Field by ID.
• Create Ticket Field: Create a Zendesk ticket field.
• List Ticket Field Options: Get Zendesk ticket field options.
• Create Ticket Field Options: Create Zendesk ticket field options.
• List Ticket Fields: Get a List of All Ticket Fields.

Groups

• Get Groups Count: Get the number of groups.
• Update Group: Update an existing group.
• Delete Group: Delete a group.
• List Groups: Get a list of all groups.
• List Assignable Groups: Get a list of all groups that can have members assigned.
• Get Group: Get a group by its group ID.
• Create Group: Create a new group.

Users

• Upsert User: Create or Update a User.
• Get User: Get a User by ID.
• List Users: Get a List of All Users.

Audit Logs

• List Audit Logs: Get a list of all audit logs.
• Export Audit Logs: Export the audit logs.
• Get Audit Log: Get a single audit log by it's ID.