Exelement SyncCloud

Contacts

• List Contacts: List all contacts from SugarCRM.
• Get New Contacts: Get new contacts from SugarCRM since the last run time.
• Get Contacts With Email Addresses: This method gets contacts that have at least one email address. For each email address, a separate contact is returned.
• Create Contact: Creates a new contact in SugarCRM.
• Delete Contact: Deletes a specified contact.
• Get Contact by Email: Gets a specified contact from SugarCRM.
• Get Contact: Gets a specified contact from SugarCRM.
• List Contacts By Opportunity: Lists the specified opportunity's contacts from SugarCRM.
• Get New And Updated Contacts: Gets new and updated contacts from SugarCRM since the last run time.
• List Contacts By Account: Lists the specified account's contacts from SugarCRM.
• Update Contact: Update an existing contact in SugarCRM.

Leads

• Create Lead: Create a new lead in SugarCRM.
• Delete Lead: Deletes a specified lead.
• Get New Leads: Gets new leads from SugarCRM since the last run time.
• Get Lead: Gets a specified lead from SugarCRM.
• Update Lead: Update an existing lead in SugarCRM.
• List Leads: List all leads from SugarCRM.
• Get New And Updated Leads: Gets new and updated leads from SugarCRM since the last run time.
• Get Leads by Email: List leads from SugarCRM associated with a given email address..

Opportunities

• Get New And Updated Opportunities: Gets new and updated opportunities from SugarCRM since the last run time.
• Delete Opportunity: Deletes a specified opportunity.
• Get Opportunity: Gets a specified opportunity from SugarCRM.
• Update Opportunity: Update an existing opportunity in SuagrCRM.
• List Opportunity Lines: Lists all opportunity lines for the specified opportunity from SugarCRM.
• List Opportunities: List all opportunities from SugarCRM.
• Create Opportunity: Create a new opportunity in SuagrCRM.
• Get New Opportunities: Gets new opportunities from SugarCRM since the last run time.

Accounts

• Get New And Updated Accounts: Gets new and updated accounts from SugarCRM since the last run time.
• Create Account: Create a new account in SugarCRM.
• Get New Accounts: Get new accounts from SugarCRM since the last run time.
• Delete Account: Deletes a specified account.
• Get Account: Gets a specified account from SugarCRM.
• List Accounts: Lists all accounts from SugarCRM.
• Update Account: Update an existing account in SugarCRM.

Tasks

• List Tasks: List all tasks from SugarCRM.
• Delete Task: Deletes a specified task.

Custom Objects

• Create Custom Object: Create a new object in a custom endpoint in SugarCRM.
• Get New And Updated Custom Objects: Get new and updated custom objects from SugarCRM since the last run time.
• List Custom Objects: Gets all of a custom objects from SugarCRM.
• Get New Custom Objects: Get new custom objects from SugarCRM since the last run time.
• Delete Custom Object: Delete a custom object from SugarCRM.
• Update Custom Object: Update a custom object in SugarCRM.

Campaigns

• List Campaigns: Lists all campaigns from SugarCRM.
• Get Campaign: Gets a specified campaign from SugarCRM.
• List Campaign Leads: Lists the leads associated with a Campaign.
• Get Campaign Log: Retrieves the log for the specified campaign from SugarCRM.
• List Campaign Contacts: Lists the contacts associated with a Campaign.

Calls

• Get Call: Gets a specified call.
• List New And Updated Calls: Lists all calls created or updated since the last run time.
• List Updated Calls: Lists all calls updated since the last run time.
• List Calls: Lists all calls.
• List New Calls: Lists all calls created since the last run time.

Activities

• List Activities By Opportunity: Lists the specified opportunity's activities from SugarCRM.

Apps

• Install App: Install an app in the account.
• Delete App Installation: Removes an installed app.
• Update App: Adds a build of an existing app to the job queue.
• List App Installations: List all apps installed in the account.
• Delete App: Delete the specified app and remove it from the My Apps page in Zendesk Support.
• Upload App Package: Uploads a new app package to Zendesk Support.
• List Requirements: Lists all app requirements for an installation.
• List Owned Apps: List all apps owned by the current account.
• Update App Installation: Updates the specified installation.
• Send Notification to App: Sends messages to currently open instances of a Zendesk Apps framework (ZAF) app. The messages cause an event to fire in the app.
• Create App: Adds a build of a new app to the job queue.
• Get App Information: Retrieves information about the specified app accessible to the current user and account.
• Get App Installation: Retrieves information about the specified app installation.
• Get Requirements Install Status: Returns the status of the requirements installation.

Tickets

• Import Ticket: Import a ticket into Zendesk.
• Create Ticket: Creates a Zendesk ticket. Any new custom fields options will be added to Zendesk.
• List Tickets: Get a List of All Tickets.
• Search Tickets by Email: Search for tickets submitted by a specified email address.
• Update Ticket: Updates a Zendesk ticket. Any new custom fields options will be added to Zendesk.
• List On Hold Tickets: Search for tickets that are on hold.
• Get Ticket: Search for tickets by ticket ID.
• List Closed Tickets: Search for tickets that are closed.
• Create Multiple Tickets: Bulk import tickets into Zendesk.
• List Solved Tickets: Search for tickets that have been solved.
• Delete Ticket: Deletes a Zendesk ticket.
• List New Tickets: Search for tickets that are new.
• List Pending Tickets: Search for tickets that are pending.
• Search Tickets: Search for tickets using your own criteria. Returns a maximum of 1,000 matching tickets.
• List Open Tickets: Search for tickets that are open.

Jobs

• Get Job Status: Get Job.

Organizations

• Upsert Organization: Create or Update an Organization.
• Get Organization: Get an Organization by ID.
• Search Organizations: Search for an organization.
• List Organizations: Get a List of All Organizations.

Sessions

• Get Current Session: Show the currently authenticated session.
• List Sessions: Get a list of all the accounts sessions.
• Delete Sessions: Delete the authenticated session.
• Renew Current Session: Renew the currently authenticated session.
• Delete Session: Delete a specific session for a user.
• Show Session: Show a specific session for a user.
• Bulk Delete Sessions: Delete all the sessions for a user.

Satisfaction Ratings

• Create Satisfaction Rating: Create the satisfaction rating for a solved ticket, or one that was solved and then re-opened.
• Get Ticket Rating: Gets the satisfaction rating for a specific ticket.
• List Satisfaction Ratings: Get all received satisfaction ratings for an account.

Webhooks

• Ticket Updated: Triggered when a ticket is updated.
• Ticket Closed or Solved: Triggered when a ticket is closed or solved by a user.
• Ticket Created: Triggered when a ticket is created.
• Delete Target And Trigger: delete a target and trigger for webhooks.

Ticket Comments

• List Ticket Comments: Get a List of Comments for the Specified Ticket.

Ticket Fields

• Get Ticket Field: Get a Ticket Field by ID.
• Create Ticket Field: Create a Zendesk ticket field.
• List Ticket Field Options: Get Zendesk ticket field options.
• Create Ticket Field Options: Create Zendesk ticket field options.
• List Ticket Fields: Get a List of All Ticket Fields.

Groups

• Get Groups Count: Get the number of groups.
• Update Group: Update an existing group.
• Delete Group: Delete a group.
• List Groups: Get a list of all groups.
• List Assignable Groups: Get a list of all groups that can have members assigned.
• Get Group: Get a group by its group ID.
• Create Group: Create a new group.

Users

• Upsert User: Create or Update a User.
• Get User: Get a User by ID.
• List Users: Get a List of All Users.

Audit Logs

• List Audit Logs: Get a list of all audit logs.
• Export Audit Logs: Export the audit logs.
• Get Audit Log: Get a single audit log by it's ID.